Ok, before continuing I have to say this wasn’t one of my finest moments, but to my defense, 2 other colleagues on the job hadn’t a good idea/clue either.
The problem:
We were troubleshooting another problem and decide in order to troubleshoot to manually install some components (among them was XenApp Server) on the Microsoft Windows 2008 Server (x86). After restarting the server and performing a qfarm /load the server returned a server load of 20000.
What the heck?
In the past this indicated that a load balancing license was not available, but in our case this couldn’t be the problem because we’re running Citrix XenApp 5.0 Advanced Edition (with licensing in place).
The solution:
After some checking I discovered that RDP wasn’t enabled (this was normally done through a SCCM task(which we disabled during troubleshooting)). The reason I didn’t discovered this right away is that I prefer to use the console for installing software, and I installed the Terminal Services role. After enabling RDP and restarting the server I got a user load of 0, so whoohoo the problem was solved.
The error code put us on the wrong foot, so that’s why I wanted to share this “not so fine” moment
with all of you…
!!! ALWAYS ENABLE RDP on a XENAPP SERVER !!!